Please check if youֹ’ve entered the right user ID and password and confirmed the activation link (for the email address you saved). You can log in after confirming the activation link. If this doesn’t work, contact email@example.com
Please try the following:
• lock and unlock your vehicle and disconnect and reconnect the cable at both ends
• restart the charging process through the app
• start the charging process with the RFID card/chip, if available
Costs are only incurred after successfully starting the charge. If the error message continues to display, try a different charging station.
For other complications locally, you can directly contact the operator or Bosch Support. firstname.lastname@example.org
False charging processes are automatically deleted by Bosch after a few minutes. No costs are incurred
It’s possible that the GPS position displayed in the app is inaccurate. Check your smartphone for an option to modify the GPS accuracy in your settings. In this case, also avoid searching for street names and numbers. The app contains geolocations, so you can reach your destination more simply with the integrated route display.
Robert Bosch GmbH operates the app. Our customer service is available 24/7 by e-mail: email@example.com or by phone at the following support hotlines:
Germany: +49 391 8322 9822 France: +33 186995689 Austria: +43 12 060 92058 Switzerland & Liechtenstein: +41 44 511 2279 Belgium: +32 270 06 269 Luxembourg: +352 3420808757 Ireland: +353 15621376 Spain: +34 918368578 Finland: +35 8972522249 Netherlands: +31 103009620 Sweden: +46 851989637 Norway: +47 24055066 Denmark: +45 43310499 Great Britain: +44 2037886534
Please give your user ID when submitting queries. You will find this in the app menu.
Please contact our customer service, giving your user ID, and have your access blocked. You can reach us at firstname.lastname@example.org.
All charging points shown in red and green. Green charging points are available. Red charging points are occupied. Gray stations shown as “out of service” can normally be used but are currently unavailable for maintenance/repair. Gray charging points shown as “unknown” cannot be managed through the app as they are permanently offline. Please check locally for possible access.
Bosch charging service currently has over 230,000 charging stations. Virtually total coverage of publicly accessible networked charging stations is achieved by incorporating different charging point operators. The network is growing continuously through further partnerships with charging point operators throughout Europe.
App users can charge in over 30 countries throughout Europe. The app is currently available for downloading in Germany, France, Austria, Sweden, Belgium, Luxembourg, Liechtenstein, Ireland, Spain, Netherlands, Sweden, Norway, Denmark and Finland.
Play Store (Android) and Apple Store (iOS). The app is currently not supported for Windows Phone.
However, we are constantly monitoring the trend in order to possibly extend the service to further operating systems in future.
Use the map or list view to show charging points in your neighborhood. Allow the app to follow your location in the settings on your smartphone. You can also enter a destination address in the search field on the map.
The colors show the availability of the charging points. Green charging points are available. Red charging points are occupied. Gray charging points show charging stations which do not give any information on availability, for example because of an outage or because they are permanently offline.
Yes, the driver of the electric vehicle must bring their own charging cable. Only fast charging stations are equipped with cables. Please use the filter to select charging stations which fit your cable/vehicle.
Yes, for the customer’s protection, the charging process can only be started with the smartphone app or a charging card/chip (if available).
Like the search for charging stations, charging can be started directly through the app and/or the charging card/(chip. The sequence of the process may be different depending on the type of charging station. The vehicle in coupled to the charging station with the cable. The corresponding charging point is selected through the app and charging is started with a click (or the charging card). Alternatively, if the charging point is locked until used (for example with ladenetz.de), first select the desired charging station on the app and launch the corresponding charging process. The flap will be unlocked and you will be prompted to connect the cable.
The charging process stops when it is manually stopped through the app/charging card or you disconnect the cable. There is no automatic stop when the batter is charged.
Please note that parking at a charging station without using it to charge may be prohibited or subject to a fee depending on the provisions of the charging point operator or other local parking regulations.
No, you only pay when you charge. A fee is billed for each charging process. In addition, the interval between starting and stopping the charging process and the amount of electricity charged are logged. This is used to calculate the total amount after each charging process. The amount and the breakdown depend on the pricing model of the charging station.
The power charged is billed after charging. The invoice is generated for each individual charging process and sent by Bosch to the e-mail address you have saved. Depending on which charging point operator supplied the power, it can take several days or weeks to send the invoice.
To show you as many charging points as possible, offline charging stations are shown in gray in the app, for which/on which you may find further information on access locally. These charging stations do not show a dynamic status in the app and you can’t pay through the app either. Integration of these charging stations with full functionality is planned for the future. Many will remain permanently offline. These are mostly older models which do not have an internet connection.
No, you only have to register once with Robert Bosch GmbH. Bosch has contractual relationships with the various charging point operators. You only pay when you charge your vehicle.
Signature verification may be available for digital measurements of charges (kWh) received at German charging stations. Please note that not all charging station operators provide us with the necessary information. You can tell whether this information is available by the fact that your invoice contains additional information (e.g. initial meter reading, final meter reading, public key, encryption format, possibly additional information from the charging point operator on the supported software). For some charging stations, this information is not displayed on the bill but only directly at the charging station. Bosch has no influence on this.
The signature validation is used to verify that the figures at the charging station have been correctly recorded and have not been modified before invoicing. One example of signature validation software is S.A.F.E.: https://www.safe-ev.de/en/transparency_software.php. Please note that this is third party software and Bosch cannot provide support/assistance for installation and operation of such third party software. If you have any questions regarding installation and operation, please contact the software provider directly.